Posted on: May 4, 2020

PROGRAMS WELCOMES A NEW STAFF! 

  • In order to best serve you, we’ve hired a new staff, for a short term contract, to assist us with the online programs!
  • Her name is Melody Niu. Please join us in welcoming her to the team!
  • Melody and Cherisse are working very hard to get members connected to online classes each day.
  • If you want help to learn how to participate in online classes, please contact us at programs@weseniors.ca and we would be happy to help!
  • We can give you a call and walk you through how to do it so that you too can join your peers and have fun with us online!

 

REFUNDS

  • The Programs Team would like to thank members for their continued patience as we work through the processing of refunds.
  • To date, we have processed hundreds, with hundreds more to go!
  • We are processing classes in chronological order by the class end date and are processing one class at a time to ensure that everyone receives the maximum refund possible. 

 

CREDIT CARD REFUNDS

  • If you paid by credit card, a member of our team will be contacting you to confirm the details of the transaction.
  • We are doing this to ensure that we refund the card owned by you rather than someone else. 
  • To avoid this in the future, please ask the front desk volunteers to enter your email address during the payment process. 

 

HOW DO I KNOW IT IS WSAC CALLING ME ABOUT A REFUND

  • We have a few staff making these calls – Shelley Kulak (Program Manager), Cherisse Macayan (Program Coordinator), Donna Chaffee (Adminstration Assistant) and Melody Niu (newly hired contractor to assist in Programs). 
  • The staff will identify themselves as a staff from Westend Seniors and tell you their name.
  • They will identify the classes your were taking at Westend Seniors.
  • They will tell you the last 4 digits of your credit card number and ask you to verify it. You don’t have to provide us with the number or any other personal information.

Please Note:

  • If at any time you are uncomfortable with verifying the information, we want you to know that you don’t have to do so!
  • We know there are a lot of scams in society, especially now. Rest assured that we will keep your information safe with us until the centre re-opens.
  • At that time, we will contact you again for a face to face meeting where we can discuss your refund.  We are here to help and to keep your financial information secure while doing so!

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