New protections are in place for residential and mobile homes site tenants facing financial hardship due to COVID-19:
- Tenants cannot be evicted for non-payment of rent and/or utilities before May 1, 2020.
- Rents on residential properties or mobile home sites will not increase while Alberta’s State of Public Health Emergency remains in effect.
- Late fees cannot be applied to late rent payments until June 30 and cannot be collected retroactively for this time.
- Landlords and tenants need to work together to develop payment plans while COVID-19 is being managed.
- Landlords can still file applications and receive orders for possession if the reason for the eviction is unrelated to rent and/or utility payments, or if a tenant refused to negotiate or comply with a payment plan.
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Residential Tenancy Dispute Resolution Service
- RTDRS offices are no longer open to the public. RTDRS is conducting all hearings by telephone.
- Parties to a previously scheduled in-person hearing will be contacted about the change.
- Parties wishing to proactively provide their telephone number for an upcoming hearing are asked to call 403-297-8550 and leave a message with their name, case number and telephone number.
- RTDRS continues to accept applications through the online eFiling service accessible at this link.
- Email email@example.com or call 310-0000 for information pertaining to the RTDRS.
- Applications for possession or termination of the tenancy agreement will be given priority in the RTDRS hearing schedule.
- Non-urgent applications, such as for damages or return of the security deposit, are being received, but will not be scheduled for hearing while COVID-19 is being managed.
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